COVID-19 Frequently Asked Questions

COVID-19 Frequently Asked Questions

General Enquiries

Is it safe to visit the facility?

Answer

There are no known specific risks associated with visiting an aquatic centre or health club, and as such, these facilities are considered at the same risk level as visiting any public facility. At this stage, the risk of the community spreading Covid-19 through our facilities is low.

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What can I do to protect myself when using the centre?

Answer

– Wash your hands often with soap and running water for at least 20 seconds. Dry with paper towel or a hand dryer.
– Wipe down any equipment you use throughout the centre with the wipes provided.
– Try not to touch your eyes, nose or mouth.
– Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
– Maintain at least 1.5 metres distance between yourself and others at all times

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I am sick, can I still visit the centre?

Answer

We encourage anyone who has recently been or is currently sick to remain at home and to seek advice from a medical professional.

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What will happen if a COVID-19 infected person visits the centre?

Answer

We have a specific infection control and response plan in place, which includes actions for disinfection of the facility and communication to patrons.

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Amenities

Can I use the changerooms or showers?

Answer

No. In line with current Government restrictions, our changerooms and showers will temporarily remain unavailable until further notice.

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Can I hire a locker?

Answer

No. In an effort to limit contact where possible, lockers will be unavailable.

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Session Bookings

How do I book a session?

Answer

By visiting our booking portal – HERE.

Bookings will open to members 7 days before the session time, and to casual users 3 days before the session time.

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Can I book or pay for a session over the phone or at the centre?

Answer

We recommend that all bookings are made using the online portal.
If you are unsure how to use the portal, do not have internet access or are experiencing difficulties please contact our team on 9438 5299.

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I have a companion card, how do I book for my carer?

Answer

By calling our team on 9438 5299. Due to current Government restrictions and capacity limits, carers must be booked in advance to ensure we continue to comply with these requirements.

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How much does it cost per session?

Answer

Gym and Group Fitness sessions are $5.50 (GST inclusive) for members, $10.00 (GST inclusive) for non-members.

Payment is required in advance. No refunds will be provided for cancellations or no-shows.

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I am a member, do I still need to pay?

Answer

Yes. All sessions are allocated on a pay-as-you-go system.

All existing member accounts will remain on suspension and no direct debit payments are being made.

This will continue to be reviewed as restrictions ease.

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Can I book back to back sessions?

Answer

Yes, however the relevant session fee must be paid for each session.

Patrons with back-to-back session bookings will be required to leave the centre at the end of each session to allow for our cleaning and safety procedures to be performed prior to returning for the next session.

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What time should I arrive for my session?

Answer

You should arrive no earlier than 5 minutes prior to your scheduled session time.

Due to strict capacity limits, we are unable to permit early entry to to the centre prior to your session.

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How long will my session go for?

Answer

Session times are strictly 60 minutes including your arrival, change room use after your session and departure.

You are able to arrive and leave at any point during your booked time, however you won’t be able to extend your session by arriving early or staying late.

If you are late arriving to your session, your session will end in line with the session hour.

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How many people will be permitted per session?

Answer

In line with Government restrictions, a maximum of 20 people per pool per session will be permitted in the Aquatics Hall. For Gym sessions a maximum of 20 people per session, Group Fitness sessions are a maximum of 10 people per session.

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What if I need to cancel my session?

Answer

Please contact our team on 9439 2266, noting that no refunds will be provided for cancellations or no-shows.

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Gym

When will the gym re-open?

Answer

Our gym will re-open from 12.00am, 6 July, 2020. Restrictions will be in place allowing for a maximum of 20 people per pre-booked session, via our online portal.

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What do I need to bring?

Answer

Please remember to bring:
– Face mask
– Sweat Towel (No Towel, No Train)
– Full water bottle
– Stretch mat if needed

Please note there will be no communal mats for use you are required to bring your own.

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Group Fitness

When will group fitness sessions begin?

Answer

Our group fitness sessions will re-open from 9.15am, 13 July, 2020. Restrictions will be in place allowing for a maximum of 10 people per pre-booked session, via our online portal.

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What do I need to bring?

Answer

Please remember to bring:
– Face mask
– Sweat Towel (No Towel, No Train)
– Full water bottle
– Stretch mat

Please note there will be no communal mats for use you are required to bring your own.

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Memberships

When will my membership fees resume?

Answer

While we continue to operate under the current restrictions, all membership fees will remain on suspension.

It is unclear at this stage when membership payments will resume.

Members will continue to be updated regularly via email and will be given at least 14 days notice prior to the resumption of any fees.

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