COVID-19 Frequently Asked Questions

COVID-19 Frequently Asked Questions

General Enquiries

Is it safe to visit the facility?

Answer

Yes. There are no known specific risks associated with visiting an aquatic centre or health club, and as such, these facilities are considered at the same risk level as visiting any public facility. At this stage, the risk of the community spreading Covid-19 through our facilities is low.

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Do I have to wear a facemask?

Answer

Yes. In line with advice from the Department of Health and Human Services, you are required to wear a mask when visiting our facilities, unless medically exempt.

If you do not have a facemask, you will not be able to enter. 

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Will staff be wearing a facemask?

Answer

Yes.

In line with advice from the department of Health and Human Services, our staff will generally be seen wearing facemasks, however our staff may remove their mask in situations that would create a risk to health and safety related to their work.

Further information regarding this exemption is available at: www.dhhs.vic.gov.au/face-masks-viccovid-19 or ask to speak to our onsite COVID19 Safety Marshall.

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What can I do to protect myself when using the centre?

Answer

– Wash your hands often with soap and running water for at least 20 seconds. Dry with paper towel or a hand dryer.
– Wipe down any equipment you use throughout the centre with the wipes provided.
– Try not to touch your eyes, nose or mouth.
– Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
– Maintain at least 1.5 metres distance between yourself and others at all times

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I am sick, can I still visit the centre?

Answer

We encourage anyone who has recently been or is currently sick to remain at home and to seek advice from a medical professional.

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What will happen if a COVID-19 infected person visits the centre?

Answer

We have a specific infection control and response plan in place, which includes actions for disinfection of the facility and communication to patrons.

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Amenities

Can I use the changerooms or showers?

Answer

Yes. In line with current Government restrictions, our changerooms and showers are available.

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Can I hire a locker?

Answer

Yes. Lockers are available.

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Gym

Do I need to book a gym session?

Answer

No our gym hours have returned to normal with no need to book sessions prior.

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What do I need to bring?

Answer

Please remember to bring:
– Face mask
– Sweat Towel (No Towel, No Train)
– Full water bottle
– Stretch mat if needed

Please note there will be no communal mats for use you are required to bring your own.

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Group Fitness

When will group fitness sessions begin?

Answer

Our group fitness sessions have returned to normal timetabling.

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What do I need to bring?

Answer

Please remember to bring:
– Face mask
– Sweat Towel (No Towel, No Train)
– Full water bottle
– Stretch mat

Please note there will be no communal mats for use you are required to bring your own.

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